Xapiens Security Operations Center
Operations Center (SOC) is the principal monitoring group for all Xapiens
services. It performs proactive operations support and troubleshooting of
the customerís network security infrastructure. Our SOC is located at City View Plaza's Office Center facility in Guaynabo, PR and is backed up by our
mirror, fail-safe operations center in the Atrium Office Center in San Juan, PR.
Operators in the SOC
use advanced security monitoring tools to constantly monitor the status of
all our customers' security hardware. These tools report the status of our
customersí security hardware on an array of displays located in the SOC.
Operators also use advanced vulnerability assessment tools to remotely
test customer sites for any known software or hardware vulnerabilities.
The SOC staff will
proactively open a ticket on behalf of a customer if it detects a problem
with a customer's security hardware and will contact the customer to review
the measures Xapiens is taking to correct it. The SOC, in coordination with
Customer Care Duty Managers, will also keep customers informed about the
process of larger issues that may affect multiple sites.
Network Security Analysis Team
The Network Security and Analysis Team (NSAT) component of the Security
Operations Center troubleshoots and resolves any security issues arising
from physical problems (i.e., those arising from software and its
configuration). Among its other functions, NSAT works with various other
groups at Xapiens to assess the vulnerability of the customerís servers and
to correct them promptly as needed. NSAT also provides detailed technical
support for Xapiens customers who require consultation for any aspect of
The Xapiens Security Incident
Security Incident Response Team (X-SIRT) component of the Security
Operations Center analyzes security hand-offs, answers in-depth technical
and network-related questions, provides assistance in network configuration
to defeat incidents, assists ISPs and Carriers for troubleshooting security
incidents and resolves incident problems.